Warranty

🛡️ Warranty Policy

At WhippdUK, we are committed to providing high-quality products that you can trust. Our warranty ensures that you are protected against defects and functional issues, giving you peace of mind with every purchase.

1. What’s Covered

Our warranty applies to:

  • Manufacturing Defects: Any faults in materials or workmanship under normal use.
  • Functional Issues: Problems that prevent the product from performing as intended.

Please note: This warranty does not cover damage caused by misuse, accidents, or unauthorized repairs.

2. Warranty Period

  • Standard Products: 1-year warranty from the date of purchase.
  • Extended Warranty: Available for select products—check the product page for details.

3. How to Make a Warranty Claim

To claim your warranty, please follow these simple steps:

  1. Contact Us: Reach out via our Contact Page with your order number and a description of the issue.
  2. Provide Proof: Send photos or videos showing the defect, along with your proof of purchase.
  3. Assessment: Our team will review your claim and guide you through the next steps.

4. Resolution Options

Depending on the assessment, we may offer:

  • Repair: Fixing the defective product at no cost.
  • Replacement: Sending a new product of the same model.
  • Refund: Issuing a full refund if repair or replacement isn’t feasible.

Resolution methods may vary depending on the product category and specific circumstances.

5. What’s Not Covered

The warranty does not apply to:

  • Damage caused by misuse, accidents, or unauthorized repairs.
  • Normal wear and tear.
  • Products purchased outside our official store.

6. Software & Feature Activation Notice

            VAG Group Retrofits:

  • App-Connect and similar infotainment features may be enabled via software configuration at the time of installation. Unless explicitly stated otherwise, software-enabled features are not supplied with manufacturer-issued activation certificates (FECs) and may not support official Volkswagen software updates in the same way as factory-installed systems. This applies to the entirety of the VAG group manufacturers (Volkswagen, Audi, Seat, Skoda, Porsche, Lamborghini, Bentley)
  • The same ruling applies for BMW FSCs unless stated otherwise and also for Mercedes VeDoc.

  • BMW Infotainment Retrofit – Important Information
    This product uses genuine OEM BMW hardware supplied and configured as a retrofit upgrade. It is not a factory-installed system.
  • BMW retrofit systems may differ from factory-installed systems in areas such as software behaviour, ConnectedDrive services, over-the-air updates, and dealer coding support.
  • Features such as Apple CarPlay, Android Auto, navigation, or ConnectedDrive functionality may be enabled via software configuration at the time of installation.
  • Unless explicitly stated otherwise, these features are not supplied with BMW-issued activation certificates and may not be supported by future BMW software updates or dealer software tools.
  • Functionality is tested at the time of installation. Continued compatibility with future BMW software releases cannot be guaranteed.

    Mercedes-Benz:
  • This product uses genuine OEM Mercedes-Benz hardware supplied as a retrofit solution. It is not a factory-installed system.
  • Mercedes-Benz retrofit systems may differ from factory-installed systems in areas such as software behaviour, MBUX functionality, online services, dealer diagnostics, and update compatibility.
  • Features including Apple CarPlay, Android Auto, navigation, or MBUX-related services may be enabled via software configuration as part of the retrofit process.
  • Unless explicitly stated otherwise, these features are not activated using manufacturer-issued licences and may not be affected by, or compatible with, future Mercedes-Benz software updates.
  • All features are tested for operation at the time of installation. Ongoing compatibility with future manufacturer software or dealer tools cannot be guaranteed.
    Product descriptions reflect functionality at the time of sale. Manufacturer policies, software restrictions, and update behaviour may change without notice and are outside our control.